Privacy Policy

At Luminettra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminettra.shop or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through our payment processors)
• Dietary preferences and restrictions

Automatically Collected Information

When you visit our website, our servers may automatically log information about your visit, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view
• Time and date of your visit
• Time spent on certain pages

We may also collect information through cookies and similar technologies as described in our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Send you order confirmations and updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Personalize your experience
• Conduct research and analysis
• Comply with legal obligations
• Prevent fraud and protect our rights

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you, such as processing your orders.
• Legitimate Interests: For our legitimate business interests, provided these do not override your fundamental rights and freedoms.
• Consent: When you have given us explicit permission to process your data for specific purposes.
• Legal Obligation: To comply with applicable laws and regulations.

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.
• Business Partners: Trusted partners with whom we collaborate to offer joint promotions or services.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our business.
• With Your Consent: In other circumstances where we have your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your Rights

Depending on your location, you may have various rights regarding your personal information, which may include:

• Right to access and receive a copy of your personal information
• Right to rectify inaccurate or incomplete information
• Right to erasure (the "right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 1250 Collins Avenue, Miami Beach, FL 33139
Phone: (305) 555-0123

Last Updated: May 12, 2025